Terms and conditions

By booking services through our website, you agree to the following terms and conditions:

Definitions:

Friends call me Jim: FCMJ B.V., a limited company located at Bartholomeus Ruloffstraat 9, 1071WJ, Amsterdam
Customer: a person purchasing services for a participant from Friends call me Jim

Services: all services including but not limited to ‘Jim Story’ services, ‘Jim Pick-up and fruit service’, ‘Jim Playground’ and ‘Jim Tryout’, as advertised and detailed on this website.

Episode: a single attendance in the Jim Studios, in accordance with the service booked.

Article 1. Booking

  1. Services purchased are not transferable to other persons than those for whom the personal data has been entered (the participant).
  2. Customers guarantee that the personal data provided during the purchase of services are accurate.
  3. Friends call me Jim may change the schedule of services, opening hours, number of participants in services, the number of episodes and fees at any given time.
  4. Customers can cancel their purchase of services with Friends call me Jim within 14 days of the date of purchase.
  5. When a customer cancels their service with Friends call me Jim in accordance with Article 1.4, the customer will receive a full refund, unless the customer has already used (part of) the service at the Jim Studios. In that case, the customer will receive a partial refund, in accordance with the amount of service used. Customers can request such a refund by email, via hello@friendscallmejim.com

Article 2. Pricing and payment

  1. Current prices will be reflected on the respective service webpages. Changes in pricing have no legal value towards the price of services already bought.
  2. Payment can only occur through means indicated in the online checkout procedure of this website.

Article 3. Attendance

  1. Exact episode dates of each service are communicated on the website, prior to booking. Episodes that are missed by the customer and/or participant cannot be compensated by following other episodes at a different moment in time.
  2. Missed episodes are no cause for a (partial) refund.
  3. Participating customers should wear comfortable clothing and must be bare foot or wear socks with grip pads to maximize safety.We strongly advise to wear loose fitting, comfortable clothing to prevent damages and to maximize mobility in episodes.
  4. If a participating customer is being disruptive, destructive or dangerous to themselves or other parties, Friends call me Jim will make every effort to work together with the customer to resolve the behaviour. If the behaviour persists, the participating customer will be asked to take a break from the episode, or the entire service.

Article 4. Privacy

  1. Every customer provides personal data to Friends call me Jim. This personal data is treated as strictly confidential and used for organisational and administrative purposes.
  2. Customer data is used for commercial purposes of Friends call me Jim only. Any data processing is done in accordance with the Dutch law. Friends call me Jim will delete any personal data at the written request of the customer.

Article 5. Liability

  1. The use of services from Friends call me Jim, and the use of the Jim Studios is at the customer’s and participants own risk.
  2. Customers are required to report to a member of staff, prior to taking part in the services.
  3. Friends call me Jim and it’s members of staff are not liable for any material or immaterial damage as a result of accidents, injuries or other events involving the customer or third parties.
  4. Friends call me Jim and it’s members of staff are not liable for any damages to or losses of property of customers.

Article 6. Complaints

  1. A customer can file a complaint in written form with regards to the services of Friends call me Jim, within 14 days after the cause of the complaints took place. Complaints can be sent to hello@friendscallmejim.com.
  2. Complaints will be answered as soon as possible, ultimately within four weeks after receiving the complaint.

Article 7. Other

  1. Smoking is not allowed in the Jim Studios
  2. Animals are not allowed in the Jim Studios
  3. The entire content of this website, including text, images, and code, are the intellectual property of Friends call me . Nothing may be copied and published elsewhere without explicit written agreement from Friends call me Jim.
  4. These Terms and Conditions may change. The latest version will always be published here.

Version date: 16-jan-2018

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